He speaks of “a crisis that risks overwhelming the call center sector, a fundamental reality for the occupational fabric of the city” and launches a clear warning: “the advance of artificial intelligence, if not governed, risks accentuating the existing difficulties”. It is Uilcom, through the provincial coordinator Giuseppe Cantarella, in full synergy with the territorial Uil led by the general secretary Giuseppe Rizzo, who broke the silence on a dispute for some time in a bain -marie.
«Artificial intelligence – Cantarella urges – cannot be introduced only as a tool for reducing costs. The risk is that you cancel jobs and professionalism without any redevelopment strategy. Automation can be useful if it combines the operator, but cannot replace human skills, listening ability and empathy that are the heart of our work “.
The complete article is available on the paper and digital edition
