Citizens disoriented, impatient and angry. Blame Tari folders relating to 2022, never delivered the first time to dozens of users, in the right time, who are now arriving at their destination late and with a fine. Figures doubled and sometimes even tripled. And as if that wasn't enough, the virtuous user who wants to resolve the matter finds himself faced with ambiguous signs attached to the doors of the municipal offices and of Municipia, the company responsible for collecting taxes. Anyone who goes to the Tax Sector of Palazzo Ferrari will find a piece of paper on the door with the following writing: “Since 28 March, public reception will take place exclusively at the counters of the Municipia Spa concessionaire”. Armed with a lot of good will we move to the Municipia headquarters. Another sheet with a communication dated 13 September 2023: “We inform users that the offices have moved to the second floor of Palazzo Ferrari in Piazza Cenisio. The public will only be received by appointment to be agreed exclusively on the toll-free number…… or on the link…..”.
Bookable days and times follow. An empty trip to Municipia after the stop at Palazzo Ferrari: he is no longer in the Rivocati. The offices are empty. So which of the two indications is true and authentic? Hence the disorientation and anger of the citizens. Tossed from side to side. “They could explain to us where we have to go,” blurted out a pensioner who turned to our newspaper. «At Palazzo Ferrari the sheet invites you to go to Municipia, where however there is no one left», added the unfortunate person, «you go to Municipia and you find another sign that says to go to Palazzo Ferrari». Last prank after the pensioner called the Municipia toll-free number to get information on Tari 2022. «They answered me from the office in another city, maybe a call center, I don't know. And they gave me an appointment for May 20th. Maybe they are envious of the healthcare waiting lists.”
Also in light of some latest reports, the municipal administration has taken action and yesterday announced that the opening hours of the taxpayers' desk in Municipia have been extended, also providing free reception for up to a maximum of 40 people for some mornings and afternoons. .
«The relationship with users – said the mayor Franz Caruso who also sent a letter to the top management of the company – must be greatly improved, overcoming the inefficiencies that make even the simple request for information difficult and eliminating any type of critical issue currently present. Overall, I expect the quality standards to be significantly increased, achieving greater levels of efficiency, effectiveness and transparency.” The new public reception hours announced by Municipia: Monday from 9am to 12.30pm and from 3pm to 5.30pm by appointment only at no. toll-free 800688543 and on the portal at the link https://cizrm.municipia.eng.it/?ente=D086, Tuesday from 9am to 12.30pm and from 3pm to 5.30pm in the morning free reception for up to a maximum of 40 people and in the afternoon only consultants by appointment at no. toll-free 800688543 and on the portal at the link https://cizrm.municipia.eng.it/?ente=D086, closed on Wednesdays, Thursdays from 9am to 12.30pm and from 3pm to 5.30pm by appointment only at no. toll-free 800688543 and on the portal at the link https://cizrm.municipia.eng.it/?ente=D086, Friday from 2.30pm to 5pm free reception for a maximum of 40 people.